Comments on: GoDaddy vs NameCheap Customer Service Round 2

By: Adrian

Adrian — Mon, 17 May 2010 15:51:04 +0000

I have never had a problem with Godaddy. I’ve been using them for years and I’ve always received multiple renewal notices in the run-up to a domain expiring. I used to get their annoying newsletters but eventually I took the logical step and unsubscribed from them. I don’t know why you didn’t get the renewal notice emails, I’ve always received them.

I haven’t had a domain expire [that I didn't want to expire] so I can not comment on how they handle those issues. But all my other dealings with Godaddy have been quite pleasant. Compared to some rip-off registrars who charge $50 or more per year, they are quite reasonable.

Never used Namecheap so again, no comment!

By: Andrew Wee

Andrew Wee — Sun, 30 Aug 2009 23:26:29 +0000

Care to explain why you feel that way in either/both situations?

By: MyBrute Game Guide

MyBrute Game Guide — Sun, 30 Aug 2009 21:22:36 +0000

I think the GoDaddy customer service is pretty good. I’ve never had an issue with them. I try to stay away from NameCheap :p

By: RemyC

RemyC — Sun, 30 Aug 2009 15:20:00 +0000

Andrew,

Yes I know there is a month period where you can re-activate. My point is that even then, it should not cost more that a year’s registration to re-active a domain name even after a month. The grace period should be a lot longer. It boils down to unfair practices, opportunistic and dishonest.

In fact domain names should probably be held by domain name registration companies for a period of one year before they can be resold, without the express authorization of the previous owner. Why is there a need for such a quick turn around time, unless it’s to entrap people?

Notice how Michelle Greer didn’t even address the issue! I’ve had three of their people already stick the terms of agreement under my nose. My contention is with their terms of agreement, they don’t seem to get it. They’re playing dumb.

$200 feels like being robbed at gunpoint!

Rem

By: Andrew Wee

Andrew Wee — Sun, 30 Aug 2009 10:34:24 +0000

Hi Michelle,
I’d say that 90% of your emails have been relevant, appropriate and sent at the right time interval. I’m probably more typical of the namecheap customer who wants a simple registration interface, the ability to make prompt payment and changes to the settings and not be bothered till it’s time to renew or get more domains.

On the affiliate program: great! I noticed that there were threads as early as 2005/2006 in the namecheap forum asking one. Over Twitter I’d asked last year and was told it’s being looked at by management. Looking forward to the program launch!

By: Andrew Wee

Andrew Wee — Sun, 30 Aug 2009 10:31:41 +0000

I don’t think they’re intending to “distract” you because a domain renewal is still revenue for them.

It’s just that the temptation to overly upsell you on other stuff might cloud their original business intent.

By: Andrew Wee

Andrew Wee — Sun, 30 Aug 2009 10:30:29 +0000

@RemyC

Weird to hear you talk about a registry redemption fee with regards to namecheap.

I renewed my expired namecheap domain abt 1 week after it expired without any penalty, and i applied a coupon code too.

Maybe you should look at: http://namecheap.simplekb.com/kb.show?show=article&articleid=241&categoryid=35

If it’s outside their 27 day grade period, I guess you’re sharkbait for any registrar.

By: Michelle Greer

Michelle Greer — Sun, 30 Aug 2009 03:51:09 +0000

Thank you for blogging about your experience with both GoDaddy and NameCheap. I write NameCheap’s emails, and we only send emails to announce new things, such as contests, offerings, and coupons.

Our affiliate program will be launched very very soon. We’ll announce it via Facebook, Twitter, newsletter, and on our site. If you have any questions about this or anything else, please do not hesitate to contact either myself or someone on our staff.

By: Tom

Tom — Sun, 30 Aug 2009 03:27:10 +0000

Even for the clients they warn of expirations, you almost have to wonder if their spam blizzard is really intended to get you to start ignoring their messages — so they can sell your domain out from under you (or, at minimum, ding you for massive charges.)

By: RemyC

RemyC — Sat, 29 Aug 2009 22:26:16 +0000

I’m going through a similar issue with NameCheap. Their fee for their grace period, which they call redemption period, is $200… more than twice that of GoDaddy’s $90. In all fairness, it’s nice to see NameCheap manages their renewal notices a heck of a lot better, but sometimes these emails get lost… especially with Optonline, my cable/internet provider, which doesn’t provide customers with the option to check inside any spam filter. You just don’t know what you’re not getting, that they might filtering out. We’re at the mercy of temperamental glitches.

I do think for something as important, and vital to one’s business today, that if a domain name is about to lapse for failure of payment, they should be sending red flares, a couple of phone calls, email you ten times a day… until you cry ‘uncle’ and say it’s ok, let it go!

These domain name registration sites now make an enormous amount of money, a domain name isn’t like a magazine subscription, your entire business might rely on it. People are busy, and they forget… they shouldn’t be penalized for it, especially since it doesn’t really cost anything to a domain name company to just let a domain name lay idle for a few months, before turning around and putting it up for auction.

Domain name registration companies should not be run like a pawn shop!!!

By: Cassandra

Cassandra — Sat, 29 Aug 2009 19:30:27 +0000

Hi Andrew,

I pulled all of my domains from Go Daddy and moved to Host Gator. Much better service and I get the CPanel off the bat. Not so with Go Daddy. You have to purchase a certain package to get it.